With some providers managed services is merely monitoring, or an occasional server restart. With us it means a proactive team of advisors who deliver personalized services 24x7x365. Over 5000 data points are collected by our monitoring system every minute – yet what's even more impressive is our ability to see the future. Our team has the unique ability to anticipate clients' needs - often times implementing a solution before the problem or need has been detected.
Our 100% remote operation is distinct within the industry. Leveraging 3|SHARE’s ROM service will:
Our Remote Operations Management (ROM) team will gladly join your ranks. And the great thing is that you never have to buy them lunch. As an extension of your team, we are there for you around the clock ready to provide custom solutions to any needs or issues that arise. Whether operational support for web stacks, a migration to AWS, deployments, general troubleshooting, ongoing maintenance, our flexibility ensures your stability.
The objective is to afford you an experience - a human experience - that you can’t get with any other provider. Imagine, direct access to dedicated team members who willingly give you their cell phone numbers. Now, that's service!
Let's say you need to accomplish a major code release, or an upgrade, you know that this requires AEM expertise above and beyond your current resources. With 3|SHARE’s Resolve the solution is made easy because there’s a contract relationship in place to acquire the development and technical leadership resource hours you need quickly and easily.
Resolve is a ticket-based support service with a dedicated team of AEM experts who provide remote support and remediation, break-fix, administration, technical leadership and other services to support your developed AEM code. The result is enhanced performance, availability, and ongoing support of your AEM environment.
“Recently we had a couple of big go-lives that were critical to our business and I don’t think we could have done it without the support of 3|SHARE's ROM team. Their involvement was critical to our success. Thank you for your great work and support!”