ROM (Remote Operations Management) for CQ5 is an automatic monitoring and management system that’s combined with CQ5 engineers who provide remote monitoring, remediation, administration, and proactive incident management, resulting in enhanced performance, availability, and security of your CQ5 environment.
ROM also includes advanced services such as change management and proactive optimization for the complete hardware and software stack. 3|SHARE provides every client with a 99.999% uptime service level agreement to ensure the client’s CQ5 system runs smoothly, efficiently, and effectively; thereby delivering world-class service to the users.
1 | MONITOR
3|SHARE's proprietary Remote Operations Management (ROM) technology holistically monitors the CQ5 environment for anomalies 24x7x365. By monitoring the server, disk, operating system, app server, VM, CRX and CQ5, ROM can detect issues in the environment before they become a problem. Our CQ5 engineers can then quickly fix any detected issues directly from our Remote Network Operations Center — often before our clients know they have an issue.
2 | REMEDIATE
ROM provides complete management of your entire system; scheduled systems upgrades, scheduled maintenance, production changes, and enterprise-wide code promotions are all handled transparently for maximum effective deployment and minimal disruption. Upgrades and improvements are delivered on a hot-fix basis so there is no need to shut down servers to implement the changes. Services also include performance analysis, recommendations, upgrades and vendor management.
3 | PROTECT
ROM provides continuous security assessments of your system to ensure protection of codes, templates, artwork, content, and intellectual property. In addition, ROM keeps the CQ5 environment safe with full system administration, alerts, health checks, aggregation of performance data, and continuous risk assessment.